The Buyer has the right to return the Goods (Return of the Goods is made if the specified Goods were not in use, its consumer properties, factory labels, presentation, etc. are preserved), without giving reasons within 14 (fourteen) calendar days from the date of actual receipt of the Goods directly from the seller or persons representing the Seller.
Decree of the Government of the Russian Federation of January 19, 1998 No. 55 approved the "List of non-food products of good quality that cannot be returned or exchanged for a similar Product of a different size, shape, style."
This list indicates the impossibility of returning Goods of proper quality with individually determined properties, if such Goods can only be used by the consumer who purchases them.
To return the goods, you must submit a document confirming the fact and conditions of its purchase, as well as fill out an application for the return of goods. Return of the Goods, in case of detection of defects associated with non-compliance with the terms of the Order, which arose through the fault of the Seller.
If the Goods were transferred to You with partial non-compliance or in violation of the terms of the Order due to the fault of the Seller regarding the assortment, completeness, quantity of the Goods, You have the right to notify the Seller (no later than seven calendar days after receipt) of these violations and demand their elimination.
You also have the right to refuse the goods and return the money paid. In this case, the Goods must be returned to the Seller with the preservation of the original presentation, its consumer properties, seals, factory labels.
To return the goods, you must submit a document confirming the fact and conditions of its purchase.
To make a return, you must ask the manager and fill out an application for the return of goods.